CONTACT US
At luminousjewelbox, we welcome customer questions about our bracelet collection, product information, order status, shipping, returns, refunds, and general shopping experience. We aim to provide clear and helpful assistance so that customers can obtain the information they need before and after placing an order.
Store Name: luminousjewelbox
Customer Service Email: service@luminousjewelbox.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
For general inquiries, please email service@luminousjewelbox.com and include a clear description of your question. If your inquiry concerns an existing order, please provide your order number and the email address used at checkout. These details help us locate the relevant order and provide a more accurate response.
For product questions, please identify the bracelet or accessory you are interested in and specify the information you need. We will make reasonable efforts to provide assistance based on the product information available to us.
For shipping inquiries, please include your order number and any tracking information available to you. If your package appears delayed, the tracking information has not updated, or the package is marked as delivered but cannot be located, contact us so we can review the information and explain the next steps.
For return or refund requests, please contact us before sending any merchandise back. Our team will explain the applicable return requirements and provide the designated return address and instructions when your request is approved. Packages sent to an unauthorized address may not be processed correctly.
Please do not include payment card numbers, passwords, or other unnecessary sensitive information in your email. We will request only the information reasonably needed to address your inquiry.
We aim to respond to customer inquiries during our stated business hours. Response times may vary depending on inquiry volume, holidays, and the complexity of the request.
Customer service is available Monday through Friday, 9:00 AM–6:00 PM PDT. Messages received outside these hours will generally be reviewed during the next business period.
For the most efficient assistance, please contact us through our official customer service email address: service@luminousjewelbox.com.
Effective Date: October 29, 2026
Last Updated: October 29, 2026