RETURN POLICY

At luminousjewelbox, we want customers to understand the process for requesting a return or refund. We accept return and refund requests subject to the conditions described below and any mandatory rights available under applicable law.

  1. Return Requests

If you would like to return an item, contact service@luminousjewelbox.com before sending the product back. Please provide your order number, the name of the product, the reason for the return, and relevant photographs if the item is damaged, defective, or different from what you ordered.

Our customer service team will review your request and explain the applicable return requirements. If the return is authorized, we will provide the designated return address and instructions. Please do not send merchandise to an address that has not been confirmed by our team.

  1. Condition of Returned Items

Where applicable and permitted by law, returned items should be unused, in their original condition, and accompanied by the original packaging and any accessories supplied with the order. Please package the item carefully to reduce the risk of damage during return transit.

If an item is returned in a condition that does not meet the applicable return requirements, we will review the circumstances and determine the appropriate outcome under this policy and applicable law. We will not exclude or limit mandatory consumer rights concerning defective, damaged, misdescribed, or otherwise non-conforming goods.

  1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the item you ordered, please contact us promptly at service@luminousjewelbox.com. Include your order number, a description of the issue, and clear photographs where reasonably available.

We will review the information and advise you of the appropriate next steps. Depending on the circumstances and applicable law, an eligible resolution may include a replacement, refund, or another appropriate remedy.

Please retain the affected item and packaging until we provide instructions. Do not discard or return the product before contacting us unless necessary to protect your safety or otherwise required by law.

  1. Return Authorization and Return Address

All returns should be initiated through our customer service team. Once a return request is reviewed and authorized, we will provide the designated return address and any relevant shipping instructions.

The return address may differ from the business's customer service contact details or the address from which an order was dispatched. This is why customers must obtain the correct address before shipping a return.

We are not responsible for delays caused by sending a package to an incorrect or unauthorized address. Nothing in this provision limits any rights that cannot legally be excluded.

  1. Return Shipping Costs

Unless applicable law requires otherwise or we confirm a different arrangement in writing, customers may be responsible for return shipping costs for eligible returns based on personal preference or a change of mind.

If the return concerns an item that is defective, damaged, incorrect, or otherwise subject to a remedy for which we are responsible under applicable law, we will provide the required instructions and handle return shipping costs in accordance with the law and the circumstances of the case.

Original shipping charges, expedited shipping fees, and other delivery-related charges will be assessed according to the circumstances of the return, this policy, and applicable law.

  1. Refund Eligibility

Refunds are subject to the review of the order and the reason for the request. We may ask for relevant information to verify the purchase and assess the issue. This review is intended to help ensure that refunds are processed accurately and consistently.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law. The time it takes for the funds to appear depends on the payment provider, financial institution, and payment method.

We will communicate the status of an approved refund where appropriate. Customers should contact their payment provider if a refund has been processed by us but has not appeared after the provider's normal processing period.

  1. Refund Amounts and Shipping Fees

The amount refunded depends on the eligible items, the reason for the return, the original transaction, and applicable law. Where only part of an order is returned, the refund will generally relate to the eligible returned items and any other amounts required to be refunded by law.

Standard Shipping is $5.99 for orders below $49.00, and orders of $49.00 or more qualify for free shipping. Expedited Shipping is $8.99. The treatment of these charges in a return will depend on the reason for the return, the order's circumstances, and applicable law.

If a return affects the conditions under which a shipping promotion or discount was granted, any adjustment will be made only where permitted by the disclosed promotion terms and applicable law.

  1. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. We will review whether the order has entered processing, packing, or shipment. Cancellation may not be possible once an order has progressed too far in fulfillment.

If cancellation is accepted before shipment, any eligible refund will be processed in accordance with the original payment method and applicable law. If the order has already shipped, you may need to follow the return procedure instead, subject to any applicable cancellation or withdrawal rights.

  1. Exchanges

If you wish to exchange an item for another design or variation, contact customer service to determine whether an exchange can be arranged. Availability may depend on inventory, the condition of the original item, and fulfillment arrangements.

If an exchange cannot be arranged, we may explain whether an eligible return and a separate new purchase are possible. Any exchange or return will remain subject to applicable law.

  1. Return Processing and Customer Assistance

Return review and refund processing times may vary depending on the issue, shipping transit, the availability of supporting information, and the payment provider's processing schedule. We will make reasonable efforts to communicate the next steps and resolve eligible requests without unnecessary delay.

For help with a return, please email service@luminousjewelbox.com. Include your order number and explain the reason for the request. Our customer service hours are Monday through Friday, 9:00 AM–6:00 PM PDT.

  1. Statutory Rights

This Return Policy does not remove or restrict any mandatory rights you may have under applicable consumer protection laws. If local law provides a right to cancel, withdraw, return, replace, or obtain a refund under circumstances that differ from this policy, the applicable legal requirements will prevail.

Effective Date: October 29, 2026
Last Updated: October 29, 2026