SHIPPING POLICY

This Shipping Policy explains the shipping methods, shipping charges, estimated transit times, order fulfillment expectations, and delivery-related procedures applicable to purchases from luminousjewelbox.

  1. Shipping Methods and Charges

We offer the following shipping options, subject to availability at checkout:

Standard Shipping: $5.99 for orders totaling less than $49.00.

Free Shipping: Available for orders totaling $49.00 or more.

Expedited Shipping: $8.99.

The shipping charge applicable to your order will be displayed during checkout. The shipping threshold is determined by the eligible merchandise subtotal before shipping charges and applicable taxes, unless the checkout or a specific promotion clearly states otherwise.

For consistency, this policy treats orders of exactly $49.00 as qualifying for free shipping. Standard Shipping applies to orders below $49.00. If a promotion provides different conditions, those conditions will be disclosed when the promotion is offered.

Expedited Shipping is a paid shipping option and does not guarantee a particular arrival date unless an explicit delivery guarantee is separately provided in writing.

  1. Order Processing

After you place an order, we will process the order details and prepare the items for shipment. Processing time is separate from transit time. The time required to prepare an order may vary depending on order volume, inventory availability, payment verification, holidays, and other operational circumstances.

If additional information is needed to verify an order or resolve a fulfillment issue, processing may take longer. We will make reasonable efforts to contact you when a material issue affects fulfillment.

An order confirmation indicates that we have received the order details; it does not necessarily mean that the order has already been shipped. Shipment confirmation or tracking information, when available, will be provided after dispatch.

  1. Estimated Transit Time

The estimated transit time is 10–20 days after shipment. This estimate is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier service, customs clearance, local delivery arrangements, public holidays, severe weather, and other circumstances outside our reasonable control.

Order processing time is not included in the stated transit estimate. Customers should allow additional time for order preparation and for circumstances that may affect transportation.

If a delivery estimate changes materially or we become aware of a significant fulfillment delay, we will make reasonable efforts to provide relevant information and explain available options in accordance with applicable law.

  1. Tracking Information

Where tracking is available, tracking information will generally be provided after the order has been dispatched. Tracking events may not appear immediately because carriers need time to scan and update packages.

The frequency and detail of tracking updates depend on the carrier and the route. A temporary lack of tracking updates does not necessarily mean that a package has been lost.

If you have questions about your shipment, please email service@luminousjewelbox.com and include your order number and any tracking information available.

  1. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state or region, postal code, and country.

If you notice an error after placing an order, contact us as soon as possible. We will review whether the address can be corrected before shipment. Once an order has been dispatched or transferred to a carrier, we may be unable to change the destination.

We cannot guarantee successful delivery when an address is incomplete, inaccurate, inaccessible, or otherwise unsuitable for the selected shipping service. Any resolution will depend on the circumstances and applicable law.

  1. Failed Delivery and Undeliverable Packages

A package may be delayed or returned to the sender if the address is incorrect, the recipient is unavailable, delivery is refused, or the carrier cannot complete delivery for another reason.

If you believe a package is undeliverable or has been returned, contact customer service. We will review the available tracking information and explain the possible next steps.

Any additional shipping charges, reshipment arrangements, or refund decisions will depend on the cause of the delivery failure, the order circumstances, this policy, and applicable law. We will not apply a policy term to waive rights that cannot legally be excluded.

  1. Lost, Delayed, or Damaged Shipments

If your package appears lost, has been delayed beyond the estimated transit period, or arrives damaged, contact service@luminousjewelbox.com with your order number and relevant details.

We will review the available order and tracking information and, where appropriate, coordinate with the relevant carrier or fulfillment provider. Depending on the circumstances and applicable law, we will explain the available resolution.

If a package is marked as delivered but you have not received it, please check the delivery location, mailbox, household members, building reception, or other customary delivery points where appropriate. You may also contact the carrier to request additional delivery information. If the package remains missing, contact us for further assistance.

  1. International Shipping, Customs, and Import Charges

Shipping availability depends on the destinations configured for our store. Where international shipping is offered, deliveries may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout or required by applicable law, such charges are not included in the listed shipping fee and may be payable by the recipient. Customers should review the import requirements that apply to their destination before placing an order.

Customs procedures and inspections may extend delivery times. We cannot guarantee that a shipment will clear customs by a particular date.

  1. Shipping Promotions

Free Shipping applies to eligible orders totaling $49.00 or more, subject to any clearly disclosed promotion conditions. Standard Shipping costs $5.99 for eligible orders below $49.00, while Expedited Shipping costs $8.99.

Promotional shipping offers may have additional conditions if those conditions are disclosed before purchase. Shipping charges and available methods will be shown during checkout so customers can review the total before submitting an order.

  1. Contact Information

For shipping questions, tracking assistance, address corrections, or delivery concerns, please contact:

luminousjewelbox
Email: service@luminousjewelbox.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

Effective Date: October 29, 2026
Last Updated: October 29, 2026